We want you to be absolutely thrilled with your spooky finds from our shop, but we understand sometimes things just don’t work out. If you’re not completely satisfied, you can return your items for a refund. Please note our refund policy details below.

Return Eligibility:

You have 30 days from the date of purchase to initiate a return.

The items must be in new, unused, and undamaged condition, and in their original, unopened packaging.

Final sale items, which include all clearance, holiday, and seasonal merchandise (especially all things Halloween!), are not eligible for return. This helps us manage our inventory of limited-time items and keep our prices low.

Gift cards are non-refundable.

The Return Process:

To return an item, please include a copy of your proof of purchase (such as the packing slip or a printout of your order confirmation). You are responsible for the return shipping costs, and we do not refund the original shipping fees. Once we receive your return and inspect the items, we’ll process a refund to your original payment method. Please allow up to 10 business days for the refund to appear on your statement.

Damaged or Incorrect Items:

We take great care in packaging your order to ensure it arrives in perfect condition. However, if an item arrives damaged or you received the wrong item, please contact us within 48 hours of delivery. We require photographic evidence of any damage to the item and the packaging to file a claim with the carrier. Do not return damaged items unless instructed to do so. For incorrect items, we will ship the correct item to you promptly and provide a prepaid return label for the incorrect one.

Missing Packages:

If your tracking information says your order was delivered but you can’t find it, we suggest checking with neighbors or your building’s front office. Often, the package has been left in a secure location or was delivered to a nearby address by mistake. If you still can’t find it, contact us, and we will assist you in filing a claim with the carrier. Refunds for lost or stolen packages are processed after the carrier has completed their investigation, which can take up to a week or more.